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Business Analyst Data Related Jobs IT Deployment Engineer IT Support Information Technology (IT) Training in the NHS and Wider Healthcare Market Permanent

        Mark Faulkner

44 Lord Street, Wolverhampton. WV3 0QU

07956 249935



I am a knowledgeable and qualified IT professional with particular experience in the Healthcare sector, having worked in both the NHS and software provider sector. I have worked on software testing for both the NHS and Healthcare IT companies, providing support during the design, testing, engagement and release processes, working with end users and developers, as well as a tester.

I have provided user training and floor walking support during new Electronic Patient Record system implementations for several NHS trusts, and I am particularly experienced in the Outpatients sector.

I have extensive experience of providing user and helpdesk support and issue management, having performed these roles for both suppliers and end user organisations.

I have also delivered data quality testing as part of the internal audit process.



·        Experienced in the testing of software for release, and in the delivery of user training sessions

·        Extensive knowledge of Allscripts Sunrise, Lorenzo, iPM and other iSOFT products

·        Qualified in Prince 2 methodology - Foundation Level

·        Skilled in dealing with both functional and data quality issues

·        Strong analytical, problem-solving skills with a methodical approach to work

·        Able to operate as an effective team member within a project environment



Product Specialist                   Clinisys UK                                                                           Jan 2022 - 

         Product Specialist supporting ICE installations.

IT Trainer – Pathology            University Hospitals North Midlands NHS Trust           Mar 2021 –

·        IT Training in Winpath LIMS system for Pathology labs.


IT Trainer – Vaccination Centres                       Walsall Healthcare NHS Trust             Dec 2020 – Feb 2021

·        IT Training in Covid 19 Vaccination Centres, using PharmOutcomes software, with EMIS.


TrakCare System Engineer        Gloucestershire Hospitals NHS Trust                       Nov – Dec 2020

·        Information Analyst – configuration of TrakCare for Outpatient appointments, to comply with Covid 19 safety requirements.


ePMA Trainer                               Dudley Group of Hospitals                                                                                                                           August 2020 

·        Providing training and floorwalking support to ePMA system go-live, using Allscripts Sunrise.


Clinical Systems Engineer           Royal Wolverhampton Hospitals NHS Trust           July 2019 – Nov 2019

·        Configuring EMIS and ICE systems for electronic Pathology results to GP Practices


Sunrise Floorwalker                       Dudley Group of Hospitals                                     May 2019

·        Providing Floorwalking support for Allscripts go-live, covering Orders and Results Management in a busy ED.


IT Support Officer                                Progress Care Services                                   July 2018 – Aug 2018

·        Providing IT Support in a Social Care environment. Designing and implementing IT policies.


Test Analyst                                   Dudley Group of Hospitals                                   Oct 2017 – Jun 2018

·        Test Analyst on a new Allscripts implementation, writing and running test scripts, in the areas of Clinical Documentation, Order Communications and EPMA.

·        Delivered successful deployment of electronic observations, sepsis alerts, vital signs and mobile apps.


Clinical Support Analyst                    Burton Hospitals NHS Foundation Trust           Dec 2015 – Mar 2016

·        Providing System Support and Administration to all trust i.PM users, based at Midlands Partnership NHS Trust.


Lorenzo Trainer                      Sheffield Teaching Hospitals NHS Trust          Sep 2015 – Dec 2015

·        Providing Lorenzo support during go-live of Lorenzo system - classroom and ad-hoc training

·        Floor walking Hospital departments during the go-live process and Lorenzo classroom training


Auditor – Data Quality Testing         CW Audit Services, Coventry                 Jun 2015 – Aug 2015

·        Data Quality Testing for NHS Internal Auditors, specialising in i.PM and Lorenzo systems


Lorenzo Support Analyst        South Warwickshire NHS Foundation Trust    Jan 2015 – Jun 2015

·        Providing Helpdesk Support and Issue Resolution for software issues raised post Go-Live.

·        Providing Lorenzo Floor walking support and during go-live of Lorenzo system, including one-to-one user support.


Various short term contract work, West Midlands                                          Sept 2013 – Sept 2014


iSOFT/ CSC, Warrington and various UK and Ireland sites

Product/Engagement/Release Support Specialist                                          Jan 2005 – Jun 2013

·        Involved in the design and development of software in the Mental Health and Daycare modules of Lorenzo software

·        Worked on the testing of new software releases and bug fixes, preparing and executing test scripts

·        Participated in Issue Management for issues raised by users, expert reference groups, and through the testing process, for both data quality and functional issues

·        Worked in Issue Management, and supporting the testing process, at Pennine Care, Cambs and Peterborough, Birmingham Children’s, Birmingham Women’s and Morecambe Bay trusts.

·        Delivered user training to groups of users and one-to-one, both to NHS customers and in-house


Dudley PCT/Dudley Priority Health NHS Trust, Dudley

Senior Server Engineer/System Support Manager/IT Support Officer             Dec 1995 – Dec 2004

·        Provided user support to all trust users at first and second level for desktop applications, email and corporate systems

·        Managed MS Windows servers, Exchange email and SQL Servers

·        Delivered user training and presentations to all levels of staff

·        Worked on security issues, user policies and configuration of firewalls, AV other security software.


Dudley Group of Hospitals, Dudley

IT Support Officer                                                                                           Sep 1994 – Dec 1995

·        Provided user support to all trust users at first and second level for desktop applications, email and corporate systems. Managed MS and Novell servers and system backups for the whole trust.


Education and Training

M.Sc Computing Science                                                                    Staffordshire University
BA (Hons) Social Science 2.2                                                              Wolverhampton University        


Prince 2 Foundation Level                                                                  Project management

Microsoft technical training courses - Technical training in MS Windows servers, Exchange, SQL server

iSOFT   - All In-house technical training courses for Lorenzo, iPM and iCM software

Introduction to Computer Auditing                                                     Birmingham City Council