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Business Analyst Data Related Jobs Permanent

Kay’ Adetayo

Mobile: +447951327315 | Email: kayodeadetayo@gmail.com

 LinkedIn: https://www.linkedin.com/in/kay-adetayo-7a58005b/

  Location: Liverpool, United Kingdom

 

PERSONAL STATEMENT

Result-oriented business analyst with extensive experience in change management, digital transformation, product development and business process optimization across various functional units shaping the future of businesses. Excited leading agile and waterfall methodology business critical, high profile, tight scheduled projects either individually or within high performing adaptable teams across various types of projects.

 

WORK EXPERIENCE

 

Alder Hey Children’s NHS Foundation Trust / MAX20 Project Solutions                                                             

Team Lead, Health Record/ Data Entry Analyst (May 2022 – Till date)

Key Deliverables:

·       Supervising the staff on any given shift pattern.

·        Managing any sickness and annual leave.

·       Ensuring the staff hours are documented to enable invoices to be paid

·       Documenting and distributing the manifest to line manager in order for the collection to be undertaken.

·       Shift cover – this will be in the event another supervisor is away and we need the flex to cover

·       Documenting the KPI standards for each shift back to central documentation / line manager.

·       Receive escalations from the Trust in the event case notes are not delivered to a location ahead of patient visit.

·       Distribution of work to maintain the flow of process.

·       Pulling of case notes from various areas such as libraries for data entry and analysis.

·       Prepping all case notes in line with processes and maintaining KPI standards.

·       Tracking the case notes into a manifest in order to ensure governance of the file when sending to     outsourced bureau.

·       Ad hoc tasks in line with the prepping of case notes which will entail various workstream such as clinics, inpatients, outpatients and any individual docs.

·       KPI standards will include page count of all docs reviewed to ensure we maintain the workflow according to the outsourced SLA

 

Alexander Maclean

Business Analyst (February – April 2022)

·        Created customer journey maps for existing and new systems to understand business objectives, issues and challenges whilst tasked with risk and financial technology implementation, reducing associated costs and improving system efficiencies.

·        Conducted Gap Analysis for

·        Served as a liaison and subject matter expert (where required) between stakeholders and users, organising workshops to elicit requirements, define and document business requirements, functional specifications, business processes and recommendations related to the end-to-end development and implementation approach of a Learning Management System (LMS) targeted at improving user experience and engagement.

·        Communicated required changes to the development team whilst ensuring that minimum viable products (MVP) are achieved within sprints.

·        Acted as Scrum master where required to manage the product owner and developers as well as manage backlog grooming.

·        Developed systemic-thinking framework to aid identification of relationships, dependencies and impact of change on the system and associated processes within complex systems.

·        Documented and completed Client onboarding system improvement project for Wealth Management Organisation.

·        Worked with Subject Matter Experts across multiple divisions (Sales, Operations, Production, IT, Finance, etc.) to capture, reconcile and translate business needs into concise business requirements and functional technical design specifications

·        Delivered high quality documentation for Business Requirements, Business Cases, Use Cases, Scope Documented, Test Plans, Communications, Training

·        Performed Business Process analysis, Stakeholder analysis, Root Cause analysis, As-Is and To-Be process mapping, and Gap analysis

·        Led Change Management activities, including drafting of change communications and end-user training material as well as conducting training sessions

·        Coordinated, facilitated and executed User Acceptance Testing activities

·        Advised on and has knowledge of best practices and methodologies

 

 

Wema Bank Plc

Senior Business Analyst – Operations | Settlement | Reconciliation | Web Acquiring and Channels Management (April 2014 – January 2022)

·        Collaborated with multiple stakeholders across business units (Credit and Risk, Retail, Corporate, Operations, E-Fraud, Cards, Technology, Human Resources, Treasury and Customer Service) and external clients (Mastercard, Visa, Interswitch, Unified Payments) facilitating workshops, eliciting requirements, identifying pain-points, user requirements and opportunities for change in our products, policies and processes to solve complex problems.

·        Documented “AS IS” and “TO BE” in automation of over 120 Internal GLs accounts reconciliation using robotics process automation (RPA) improving turn-around-time by 60% with 0.0001 error rate.

·        Organised workshops for provide insight to stakeholders on various operational support systems (OSS) and business support systems (BSS) being developed and implemented.

·        Coordinated a team focused on data and requirement gathering, strategy development, analysis and validation from project stakeholders for small medium to large scale and complex off-the-shelf digital transformation projects and governance programmes across the organization using a mix of hybrid agile delivery methods.

·        Documented and Monitored implementation of digital customer experience via fresh desk suite which reduced customers complaints from over 2,500 per month to 350-500 cases and reduction in Turnaround Time (TAT) from 15 days to 4 days.

·        Created financial models governing the annual budget forecast partnering with the finance unit for an efficient cost allocation model and review of existing financial performance of the e-business and Channels management division to make informed business decisions.

·        Developed business cases and program artefacts, of which the visualised project findings and recommendations were successfully communicated to the senior management and the wider organization for decision making.

·        Gathered documentation and validated stories for new functionalities and integration to third party payment vendors and SaaS applications, working in partnership with multiple business units to ensure completion of relevant digital data security and protection toolkit assertions.

·        Prepared business reviews and monitored key product metrics and KPI’s into the product design process from insights gained via stakeholder engagement sessions to enable developers and test managers build bespoke applications codes and test scripts for User Acceptance Testing (UAT).

·        Implemented direct integration of E-Naira with Central Bank of Nigeria

·        Engaged and managed API e-receipt for sales, e-invoice for importation and SWIFT   

·        Implemented digital transformation process that repositioned our business enterprise for a sustainable scalable growth process and a 5% drop in cost over 2 years.

·        Engaged in Business process re-engineering which led to success realignment of skills within business units, reengineering, optimization and simplification of at least 24 businesses processes and repositioned our digital delivery interaction required to drive change management outcomes.

·        Mentored, managed and developed capabilities of direct reports whilst using various elicitation techniques to build strategic high performance adaptable teams.

·        Engaged in scaling and implementation of APIs for various projects like Moneytors, Customer’s complaints via Freshdesk, Mastercard payment gateway

 

Ecobank Nigeria Limited

Financial Control Analyst (October 2006 – March 2014)

·        Complying with all company mandated financial policies and procedures on a daily basis.

·        Ensured that department budgets were adhered to and met, reviewing any discrepancies.

·        Effectively formulated financial strategies and provided information regarding product profitability, payroll and budgets execution. 

·        Provided second level support, financial advice and training on e-products to over 500 branches to increase deposits and income.

·        Implemented financial consequence management (FCM) that led to cost reduction by 40% (£1.75 million) across all e-channels products and resulted to increase in income by 25%.

·        Built control mechanism that reduced e-commerce fraud via the implementation fraud analyser and web crawler which reduced fraud from 27% to 5%.

 

 

 

EDUCATION

UOL

M.Sc. Management, 2013

B.Sc. Business Administration, 2010

 

PROFESSIONAL CERTIFICATION

BCS Business Analysis, (2022, in view)

Associate Chartered Accountant (ACA) – ICAN, 2005

 

SKILLS

Tools: Jira | MS Project | Visio | PowerPoint | Excel | Word | SharePoint | Zoom | Basecamp

Process & Methodology: Agile | Waterfall| Customer Journey Definitions

 

CERTIFICATION & TRAINING

•      AI for Everyone: Coursera – DeepLearning.AI, 2021.

•      Introduction to Data Analytics: Coursera – IBM, 2021.

•      Design Thinking for Innovation: Coursera – University of Virginia / Darden School of Business, 2021.

•      Workshop on Customers Experience, Electronic Banking and Payment System – (CIBN), 2019.

•      MasterCard Experience – MasterCard Academy, Kiev, Ukraine, 2018.

•      MasterCard Single Message, Clearance and Authorization – MasterCard Academy, Dubai UAE, 2016.

•      MasterCard Reconciliation and Settlement – MasterCard Academy, Johannesburg, South Africa, 2014.

 

REFERENCES: Available on request