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Information Technology (IT) Other Training in the NHS and Wider Healthcare Market Contract - Outside IR35

Isabelle Richards

14 Plymouth road, Clacton-on-sea, CO15 1XG


Strong passion for technology and wishes to continue a career within the commercial sector. Working for Microsoft for over 10 years, gaining the knowledge and skills needed for working within the commercial sector and Retail. I strive to continue to learn as an IT trainer, bringing my knowledge across the companies of how to work and transform into a digital workspace environment within their organisation. I aspire to grow within an organisation as I am self-motivated, customer focused with excellent problem solving and analytical abilities. Furthermore, I am highly organised and able to meet deadlines, benefits from business change, project management experience and work closely with IT and project teams to manage pilots.

Skills & Competencies

• Expert with Microsoft Office 365: Word, Excel, PowerPoint, OneNote, Teams, SharePoint, Windows 10, Forms, OneDrive, Sway, Yammer and the other O365 Apps.

• Highly knowledgeable on Window 10 Devices.

• Digital Transformation for a Modern Workplace roll out expert

• Strong relationship with Microsoft.

• Commercial IT Trainer i.e. Law Firms, finance companies, public sector , government, councils.

• Champions continuous improvement for both training and processes.

• Personable, bubbly, peoples person, confident, ambitious.

• Planning and managing events and roadshows.

• Ability to engage across all levels/cultures.

• Customer focussed with first-class communication and interpersonal skills.

• Technical analysis, reporting and documentation.

• Very ‘hands-on’ - getting stuck in and leading by example.

• Excellent leadership, organisational and analytical skills with meticulous attention to detail.

• Flexible and adaptable – readily learns new skills.

• Explains complex technology in simple terms.

• Training Needs Analysis and creation of training plans.

• Dealt with training massive IT infrastructure program deals to top companies.

• Comfortable in training CxO’s level executives.

• Plan, design and delivery of training material in multiple formats; classroom, 1-1, webinar, floorwalking, video, PowerPoint Slides etc.

• Logical and incisive decision-maker/problem solver.

• Explains complex technology in simple terms and a natural storyteller.

• Managing, planning and organises my monthly plan.

• Creating different types of workshops depending on the clients i.e. power user workshop, train the trainer, end user training etc.

• Training internationally.

• Working within public and private sectors within sales.

• Working closely with the sales team on proposals and pitches for business.

• Analysing and evaluating what the business customer would need to conduct the sale.

• Working closely and collaboratively with customers to devise effective solutions, understand and capture requirements.

• Providing ongoing support for customers implantation.

Employment History

03/2022 -06/2022 UX User Experience Lead for Pearson

• Updating the Microsoft’s Evergreen Blog by tracking releases and features that will impact our users.

• Write engaging content that helps drive adoption, including a monthly Microsoft Evergreen blog, and translating technical information in a way that everyone can understand.

• Problem-solver, responsible for managing our Digital Workplace Champions, with support from the Global Service Desk and Virtual Tech Hub to answer queries and drive adoption.

• Hosting sessions and demos with large and small groups, answering questions and talking to users from all business areas, Worldwide and seniority levels.

08/2021 – 11/2021 Lead Office 365 Trainer for Kingston University

• Created material content on all Office 365 applications

• Mapping and planning the roll out of Office 365

• Remote Training sessions

• Helping and supporting users

• Help creating a SharePoint site

• Created video content using Camtasia and Quick reference guides using SnagIT

• Trained yammer and supported users on the application

05/2021 –08/2021 Freelance Trainer

• Government project, Training different organisations on Office 365 Applications

• Training End Users remotely

• Supporting Users

• Freelance work

06/2020 – 03/2022 – NHS Windows 10 and Office 365 Lead Trainer Consultant

• Manage the Training Mailbox & Bookings

• Develop any additional Training Materials that are requested

• Deliver W10 / Office365 Training via Classroom, Teams and ad-hoc in departments

• Ensure delegates complete Training Evaluation Forms, so we can review feedback on the Trainer’s performance.

• Provide Floorwalking support during and after deployment · Support internal Training Team, if required

• Conducting Training Needs Analysis

• SharePoint Project – Creating SharePoint for delegates to use as a training Site.

• Manage another trainer

• Training and supporting office 365 rollout

• Creating Office 365 content materials on all the Office 365 applications

• Remote Training on applications

• Using Zendesk to help support desk

• Creating Camtasia video content

• Supporting different NHS Trusts on their Office 365 rollout

• Remote training, Train the Trainer

• Training End Users

• Mapping and planning out the rollout of Office 365

• Creating material content for every application for End Users.

• Supporting different practices and Hospitals

• Planning, supporting, training, and creating content for users

• Freelance work

06/2019 – April 2020 Knight Frank IT & Systems Trainer

• Training and aiding your offices to look after

• Effectively engage employees and influence culture change

• Helping implementing Microsoft Teams globally with training

• Floor walking support

• In house system Roll out– training a brand-new system on all levels via classroom based and webinars.

• Creating quick reference guides to help the delegates.

• Developing a strong relationship with the delegates and customers ensuring regular communication.

• Supporting and Training Microsoft Teams

• Service Desk management

• Helping to solve client’s technical queries.

• Helping the Change Adoption within the organization

• Experienced using Service Now

• Experienced using WebEx , Microsoft Teams and O365

• Floor Walking support

• Training and supporting Microsoft Teams Globally

• Training and Supporting SAP programs

• Trained O365 to delegates who are all different levels within IT

• Designed and developed training in different formats, guides, videos, classroom.

• Trained D365 for the new CRM system

• Training and supporting office 365 rollout

03/2019 – June 2019 Beazley ABW IT Trainer

• Delivering training to a wide audience.

• Supporting the training journey.

• Training internationally to the users of Beazley.

• Delivering training to Insurance workers & under writers.

• Strong background with the change communications.

• Effectively engage employees and influence behavioral and culture change.

• Working on many Digital and technological transformations globally.

• Develop strong relationships and touch points with your customer base to ensure regular communication.

• Designed and developed training in different formats, guides, videos, classroom.

• Cisco training, Citrix training, Windows10 training, WebEx and Jabber Training.

• Floor walking Support.

• Creating Videos using Camtasia Software for the End Users.

• Trained O365 to delegates who are all different levels within IT

• Training and supporting Microsoft Teams Globally

• Training and supporting office 365 rollout

09/2018 – 02/2019 - Microsoft Surface Customer Evangelist

• White Glove customer onboarding sessions on new devices to C-level executives,

• Delivering ‘Art of the Possible’ Surface + Modern Workplace customer training sessions.

• Deliver ‘Train the Trainer’ sessions to Surface champions within a customer organisation.

• Represented Surface at customer and Microsoft events.

• Delivering training sessions for Surface sellers within the Microsoft Partner Community.

• Work closely with customers and sales team to identify and develop potential incremental device sales opportunities and pipeline.

• Be a subject matter expert during those engagements on Surface devices, Surface accessories, 3rd Surface party accessories and Microsoft 365; and how these all come together to solve Enterprise Mobility needs across security, management, productivity and apps.

• Successfully position Microsoft products and services against competitive solutions by understanding customer needs, Microsoft productivity offerings, and competitor product offerings.

• Pitched against other competitors and won the bid, for a big deployment of a modern workplace.

• I have excellent cross group collaboration skills.

• High energy natural storyteller and evangelist – comfortable working with a variety of customer types.

• Identifying opportunities for process improvement and changes based on the project.

• Superb communication skills, written/oral.

• Pre sales and post sales pitch training.

• Training and Supporting Pre sales and End Users Microsoft Teams

• Consulting with Pre and Post sales.

• Training and supporting office 365 rollout


I have delivered different types of workshops for ends users and pre-sales commercial clients for variety of multi-million-pound deals with well-known big companies and worked alongside IT and project management pilots to enable companies to work in a digital workspace environment. I have implemented the importance of culture, space and latest technology, enabling clients to have hands on experience to see where they are now within the digital transformation to where they want to be in years to come. Popular transitioning includes, office 365, usage of Microsoft Teams, adopting the latest technology Microsoft surface family. I have had a strategic and tactical role, including defining and developing the training approach and multimedia materials in addition to engaging the business and delivering training. I have trained and supported all VIPs and recruited a team of advocates and champions across the business to drive changes in behaviors. Training delivery was very customer-focused and included pre-launch ‘hands-on’ classroom sessions, supporting documentation and videos, floorwalking and 1:1 deskside support.

04/2011 – 07/2018 - Microsoft sales and training Store Staff

• Calling upon Currys, PC World, John Lewis & Harrods within my territory.

• Providing support to retailers, serving customers while conducting instore visits; providing product support and demonstrations.

• Ensuring POS is visible, up to date and correct.

• Training store staff across different stores in the UK.

• Conducting presentations.

• Set up and trained ‘Champions’ network for each department using Train-the-trainer principles.

• Training and supporting office 365 to customers and staff

Education and other achievements

2009 - 2015 University of Chichester

2007- 2009 Orpington College

2002 – 2006 Bromley High School GDST

2001 – 2002 Pickhurst Infant and Junior School


Grade B

English Language English Literature Physical education

I.C.T Design and technology Mathematics

Grade C

Religious Studies Double science

BTEC National Diploma Sports and exercise science: Distinction, Distinction, Distinction (DDD)

Bsc Sports Therapy

Sports Awards:

Netball championship (Gold) 2001 Level 2 award Jul 2008

Athletics (Gold) 2001 Level 1 Football coaching Jul 2008

Kent Netball (Telstars) (Gold) 2001 FA safeguarding children Jul 2008

Kent Netball (Telstars (Silver) 2002 First aid at work course Apr 2009

Athletics (Silver) 2002 Foundation Basketball coaching Feb 2009

Kent Netball (Bronze) 2002

First Aid Paediatric 2007

Young Enterprise 2007

Personal Skills: Good IT skills, trustworthy, enjoy teamwork, organised, punctual and good communications

Acting experience:

Extra in Comedy ‘Black Mirror' - Channel 4 - 2012

Extra in Film ‘Fast and Furious 6' - 2012

Extra in Comedy ‘New tricks' BBC1 – 2013

Barclays commercial - 2013

Muppets film - 2013

Cuban Fury film - 2013

Areo Commercial - 2013

Lynx Commercial - 2013

Dancing experience: Cheerleader for Crystal Palace FC - September 2011 - March 2012

Hobbies: Tennis, Football, Netball, Singing, Athletics, Cooking, Modeling