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Business Analyst Business Development/ Business Support Information Technology (IT) Manager/ Management Project/ Programme Manager Strategy Planning Contract - Outside IR35

Professional profile

Accomplished and accountable PMO Transformation, Lead ICT Project Manager/Business Change/Business Analyst with a consistent record of achievements, in the delivery of Business Strategy. Collaborating with solution architects and technical analysts to translate business requirements into technical requirements and driving key initiatives impacting productivity.

Sound demonstration and knowledge of systems development life cycle, including solution design, analysis, architecture and design. Strong business case with cost benefit analysis and risk assessment, including benefits realisation at multi agency programme level.

Qualifications and training

MSP Foundation Certificate in Programme Management PeopleCert AXELOS UK (2022)

MBA in Business ManagementUniversity of Bolton, UK (2014)

BSc in Mental HealthUniversity of Central Lancashire, UK (2012)

PRINCE2 Foundation, BCS / Chartered Institute for IT, Manchester UK (2015)

SCRUM MASTER Knowledge Academy UK (2018)

Key skills

  • Strong stakeholder Analysis & Management with clear and accurate communication across disciplines, departments and relevant internal and external stakeholders; obtaining ‘buy in’ from partner stakeholders.
  • Working with key stakeholders across partner agencies to define and document information and resource requirements aligned with projected outcomes.
  • Identifying current processes, IT systems, data intelligence systems, case management systems, reporting requirements specifications and current data sharing protocols/agreements across all partner organisations.
  • Writing Standard Operating Procedures and Protocols.
  • Monitoring deliverables, key milestones, rationalisation and timelines that may impact the progress of a programme of Transformation.
  • Standardisation, Identification of bottlenecks, delays, manual overhead and proposing mitigating solutions to root causes of why activities/processes are not as efficient and lean as they could be.
  • Leading on inhouse and end user systems testing, working closely with configuration experts and running workshops.
  • Co-ordinating and leading on end user training and UAT.
  • Knowledge and experience in Agile, PRINCE 2 and Scrum Master


Career Summary

Senior Project Manager – Northern Care Alliance

March ’22 – Present


  • Integrated Care Service
  • Virtual Wards
  • Hospital at Home

Transformation Project Manager: Northern Care Alliance
Sept '19 – March ‘22

  • Supporting the Pathology Programme Boards but may also support the other areas according to demands across the programmes.
  • Responsible for effective planning, delivery and evaluation of their identified programme of work.
  • Tracking and reporting project performance in terms of finance, quality and key milestones to the Delivery Management Office & Executive Portfolio Committee.
  • Ensuring that projects are delivered within the quality assurance framework. This will include appropriate risk management controls, staff engagement and active participation.
  • Working closely with service managers and clinicians to identify opportunities to improve operational productivity; and to support the development and implementation of transformation project plans.
  • Ensuring that nominated projects are adhering to the Governance arrangements that are in place. This will include reporting to track progress and benefits realisation in order to provide assurance to the Trust and its Board with respect to delivery of improvement plans.
  • Escalating to the Programme Manager and Managing Director where projects are failing to meet key milestones or deliver the required outcomes.
  • Lead, Deliver, drive and support business and cultural changes across services.

Digital ICT Project Manager: Pennine Care NHS Foundation Trust

April ’18 – Sept '19

  • Produce and maintain project plans, identifying resource requirements and ensuring key milestones are delivered in line with project requirements.
  • Responsible for coordinating and supporting a range of programmes across the digital footprint.
  • Produce project documentation and reports where appropriate e.g. highlight reports, exception reports and maintaining risks and issues logs.
  • Ensuring that each programme has key milestones, deliverables and tangible measures in place.
  • Serve as the point of contact for the project team and manage communications with partner organisations and key stakeholders.
  • Producing programme governance and guidance.

Business Change Analyst Lead (SystmOne EPR) Bradford District Care NHS Foundation Trust July ’17- May ‘18

  • SystmOne EPR Mental Health Implementation Programme.
  • Responsible for the Clinical System Implementation programme in delivering business change and change deliverables required for the implementation of SystmOne.
  • Effectively working with system configuration specialists to ensure the required configuration is built to meet the service requirements.
  • Supporting the development of business processes to enable users to maximise the value gained from the new system.
  • Budget efficiencies and risk analysis.
  • Defining, evaluating and documenting Benefits Realisation.

Consultant Business Analyst (SOPB) Salford Royal NHS Foundation Trust Jan ’17 – March ‘17

  • Responsible for identifying and gathering the initial benefits for the £20m Trust Global Digital Excellence programme, quantifying benefits baseline measures and dependencies; quantifying and qualifying the agreed benefits at programme and project levels.
  • Drafting the Statements of Planned Benefits (SOPB) for the programme; documenting change enablers; liaising with NHS Digital, ensuring the funding agreement milestones are met, and working with clinical leads and benefits owners to obtain validation and sign-off.
  • Facilitating workshops and meetings with senior management including Directors, CIO, CCIO, project managers, and external stakeholders.

Business Analyst (RiO EPR) 5 Boroughs Partnership NHS Foundation Trust Feb ’16 - Dec ’16

  • Gathering information, process-mapping current and future working practices using Visio BPMN for RiO EPR; taking the lead role in the formulation of plans and strategy for services to implement the new lean (Six Sigma) processes; ensuring a positive effect to service quality and performance for users and achieving local and national performance targets.
  • Achieving the reporting requirements of local CCGs and other external stakeholders; working closely with the Information and Reporting teams in data assurance and reporting specifications; working with operational managers, advising and producing reports to improve data input, ensuring timeliness, accuracy, consistency, and awareness of data quality for KPIs.
  • Advising on the preparation of tender documentation and specifications according to national standards.

Business Process Analyst (Lorenzo EPR) Barnsley Hospital NHS Foundation Trust Jul ’15 - Jan ’16

  • Lorenzo EPR Programme
  • Completing the current state / future state process mapping on numerous concurrent projects, collaborating with external and internal developers to redesign processes; identifying the benefits of the new electronic systems, highlighting gaps in current processes.
  • First point of contact, bridging the gap between technical/software solutions and user requirements; ensuring software solutions meet acceptance criteria and end user requirements.
  • Process Mapping (Visio BPMN) Current State + Future State and Benefits realisation planning
  • BPV (Business Process Validation), Requirements gathering and UAT (User Acceptance Testing) and script writing
  • Operational and Clinical sign off.

Business Change Manager (Caradigm EPR) East Lancashire Hospitals NHS Trust Nov ’14 - Jun ’15

  • Ensuring the Informatics Business Change Project for the Trust is delivered effectively and on time, using Prince 2 Methodologies.
  • Identifying and documenting business processes from start to finish
  • UAT, Script writing & testing systems to live and post live support
  • Benefit realisation and Business continuity planning
  • Resource allocation and Issues, risks and status reports.
  • Change impact analysis and Business readiness planning.
  • Stakeholder management.
  • Training and Education activities.

Technical expertise

  • Presentations / Workshops
  • ERP; SAP
  • EPR: PAS, RiO, Lorenzo and SystmOne
  • Software Development Cycle
  • Process Mapping
  • Lean Six Sigma +Agile Environment
  • Gap Analysis, SWOT + PESTLE
  • VISIO BPMN ‘As Is + To Be’
  • Business Process Re-engineering
  • Benefits Realisation (SOPB)
  • Business Process Improvements
  • Product Testing and Evaluation
  • Business Readiness Analysis
  • Requirements Gathering
  • Benefits Realisation and Management
  • Risk Analysis and Regulatory Compliance
  • Standard Operating Procedures Writing (SOP)
  • Data Warehouse IMP Requirements Gathering
  • User Acceptance Testing (UAT) and Sign-off.
  • PRINCE 2 and Scrum Master