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Business Analyst Information Technology (IT) Manager/ Management Strategy Planning Permanent

Stacey McKenzie

Manchester, UK  · 07468562653  ·  LinkedIn Stacey Mckenzie


Director of Product Management and Analysis

Experienced Product leader with strong business acumen and a proven track record of disrupting legacy thinking, defining strategy, and developing products within Agile environments. Demonstrated ability to lead high performing teams and to drive efficiency, whilst implementing innovative solutions for businesses and consumers. Excellent communication skills, building trust and collaborative relationships across global teams.


Key Competencies

·     Leadership

·     Customer Focus

·     Product Management

·     Business Analysis

·     Project / Change Management

·     Process Improvement



·     Strategic Thinking and Planning

·     Stakeholder Management

·     Problem Resolution

·     Process Improvement

·     Building Agile Teams

·     Organisational Design


Professional Experience


Truepill, Global (US Headquarter)

Director of Product Management - 04/2021 – Present

Working in an incredibly fast paced, start-up environment, responsible for the working practices and product strategy for Truepill’s largest Enterprise Clients. With exception of the UK MD, I was the first UK employee promoted to Director, where previous management structure was US based only. Built relationships and introduced the operating model across Product, Engineering, QA, Design, User Research and Data, whilst also optimising global working practices.

  • Led the teams responsible for the build and implementation of the Mark Cuban Cost Plus Drugs Company product.
  • Owned and managed the build and implementation of ‘Optum Store’, part of UHG, within a 5-month timeframe, involving a project team of more than 80 Engineers, across 5 product verticals: eCommerce, Pharmacy, Mental Health, Synchronous Care and Asynchronous Care.
  • Increased revenue of a client product to over $100m within year 1 of implementation.
  • Built a highly skilled Product Team within the UK, whilst coaching and mentoring US PMs.
  • Collaborated with Company Execs on the future vision and strategy for the newly formed ‘Enterprise Division’ of Truepill.


Vaultex UK, Manchester

Lead Business Analyst - 06/2020 – 04/2021

Managing a team of Business Analysts, whilst leading analysis and strategy for the largest IT Transformation Program across the Company.


Wejo, Manchester

Lead Analyst - 01/2020 – 06/2020

Responsible for the Business Analysis function, developing the analysis capability to drive maximum benefit in line with the company strategy.


Well Pharmacy, Manchester

Lead Analyst - PMR Transformation Program (Contract), 12/2018 – 12/2019

Directed product and analysis for largest company transformation program delivering £7m of annualised benefit, redesigned systems and processes in a customer centric way, and introduced hub and spoke model. Implemented product and analysis best practices, coached and mentored employees, drove capability within business, and collaborated with store colleagues to ensure optimum efficiency, and improved Customer Experience.

  • Recipient of Best Performance Through Delivery Award for Transformation Program.
  • Reviewed ways of working with 3rd party supplier, improving relationship and reducing volume of bugs in development as well as UAT timelines.
  • Delivered 3 software releases to 750 pharmacy stores.

Zen Internet, Rochdale

Business Analysis and Process Improvement Manager, 6/2015 – 8/2018

Supervised team of 8 leads and senior business analysts, monitored continuous improvement of Zen’s Agile Delivery, and implemented business analysis strategy. Identified issues across 4 divisions within company, and recorded architecture blueprints as well as systems strategy. Collaborated with Managing Directors and Senior Leadership team and made recommendations for improvement to reduce costs.


  • Appointed product manager of Leased Lines / Ethernet, re-engineering processes and increasing profitability, productivity, as well as customer satisfaction by reducing implementation time of Ethernet lines by 40%.
  • Member of the Technology Senior Leadership team, enhancing working methodology within Development and Architecture teams.
  • Developed innovative IT strategy in collaboration with Architecture Manager, generating cost savings.

United Utilities, Warrington

Lead Business Analyst, 6/2014 – 5/2015

Managed and coached team of 4 business analysts, designed future state of wholesale business, and oversaw business analysis for Market Reform program. Acted as quality lead for the IT business stream and drove quality assurance.

  • Created training strategy for the Business Analysis Community of Excellence.
  • Ran business analysis activities on the Enterprise Asset Management Scheduling and Mobile program worth £42M.
  • Redefined career paths for permanent business analysts, enabling progression, subsequently improving staff retention, and reducing the need for contracted business analysts, hence generating cost savings.

ASDA, Leeds

Senior Business Analyst, 7/2011 – 6/2014

Managed relationship with healthcare team, identified solutions as well as service providers, and drafted RFI documents. Provided assistance with redesign of Project Lifecycle and Business Engagement models, developed business strategy, and ensured ISD alignment with healthcare business.

  • Nominated as Business Woman of the Year in 2013 as part of the Women of the Future in Business Awards.
  • Introduced a new branch clinical system for the Optical Business as well as a new optical system for stores, driving profitability by generating cost savings, improving client satisfaction, and growing the number of appointments available to book.

Co-operative Pharmacy, Manchester

Business Information Manager, 11/2010 – 7/2011

Supervised and coached team of junior business analysts, enhanced systems and processes, and researched new technologies.

  • Investigated new ways to market, generating cost savings by stopping unfeasible projects.

 Additional experience as Senior Business Analyst at Co-operative Pharmacy, as Strategy Design Test Analyst at BlueSky Travel Systems, and as Business Analyst Technology Project Manager and Customer Service Advisor at CitiCards UK

Professional Training

Agile Business Analysis, Lean Six Sigma Green Belt, BABOK Business Analyst Boot Camp and Requirements Elicitation, Coaching Skills, ISEB Business Analysis, PRINCE 2, Negotiation Skills, MBTI - I & MBTI – II



STEM Ambassador for both ASDA and Zen

Manager of 2 successful community projects, Code Club Volunteer, and Job Coach for the Homeless via Business in the Community