55 Bowness Street
An IT professional with over 20 years’ experience in break/fix repair and I.T support. A practical, proactive, dedicated, organized, reliable person who is committed to providing excellent service and is also a genuine team player, looking for challenges and opportunities in the I.T workplace.
RELEVANT SKILLS AND ACCOMPLISHMENTS:
HP accredited Platform specialist
Microsoft MCP qualified
Experience of supporting Windows and Mac OS (mobile and desktop devices)
Experience of a fast-paced support environment with a Managed Service Provider
Have current DBS
16 May- current Ad-hoc exam invigilation for the local education authorities in the Manchester area (REED)
15 Jan 2021- 31 Mar 2022
Desktop Level 1 and 2 Engineer- client BBC and MSP ATOS-Allvotec
Service desk work with BBC users nationwide and remotely supporting Windows 7, Windows 10, Apple Mac OS, Apple iOS, Office 2010,365, Zoom, MS Teams and all BBC specific apps. Setting up and configuring new laptops remotely for new users, as well as supporting local push and pull printers. Used the Remedy ticket management system for all ticketing purposes.
26 Nov- 18 Dec 2020 Delivery and collection of mobile IT equipment to HSBC employees in Yorkshire who were working at home due to Covid regulations.
20- 29 Oct 2020 IT support with Outcomes first Group doing as they did an office move (decommission and reinstall) from one site to another.
1 Oct -16 Oct 2020 Contract work with Allvotec agency with client Enterprise rent-a-car installing chip and pin devices at each of their sites in north west England.
Apr - Sept 2020 Furloughed with Previous agency due to Covid-19
Mar – Apr 2020 Ad-hoc rollout and migrations for Sodexo staff to allow working from home due to Lockdown. Agency work from VSL
Sept 2019-Mar 2020 Desktop provisioning for Barclay Bank Technology Centre via MSP HCL. I am involved in performing Win7 and Win10 client builds for branch and local customers on HP and Lenovo hardware Desktop/laptop/tablet hardware.
Aug –Sept 2019 Service desk engineer working for MSP /Daisy customers performing first and second line duties for their customers. Laptop rebuilds using SCCM and Active directory were also carried out. Other duties included thin client workstation refreshes in the field.
April- July 2019 ICT Field engineer working for Pennine care NHS performing Konica Safe Q rollouts and healthcare informatics duties to do with the updating the IT asset management inventory within the trust.
Jan -April 2019 Field service engineer working for VSL clients working ad-hoc days and weeks doing IT migration work (Sodexo) and IT desktop support (Proctor & Gamble)
July 2018- Jan 2019 Field service engineer working for Greater Manchester shared services supporting GP practices and NHS admin sites in the Greater Manchester area. Breakfix, BAU and installations of Windows 7/10 devices (HP tablets/laptops/desktops) are amongst the daily jobs that are done. Medical software such as EMIS, Vision and Docman were supported.
Jan - Mar 2018 Migration engineer, Contract work via MSP Mphasis /Hays Leicester for building Window 7 HP laptop and desktop hardware to individual user specification for deployment and upgrade at Bentley motor car manufacturing sites.
Sept - Oct 2017 EPOS engineer, contract work via Venn group Leeds for client HTEC upgrading chip and pin devices in all service stations across the north of England.
7-11 Aug 2017 Deployment engineer, contract work via Global Technology solutions for client Mediacom deploying application and application suites to laptops on win 10.
BSc. (Hon's) degree in Electronics and Telecommunications engineering.
British citizen and passport holder.
Full UK Driving License,
Fully conversant with Apple iOS devices and OS X 10.4-10.14 Desktop as I use these products within a domestic environment