While the care and treatment of patients is the main priority of the NHS and other healthcare organisations, establishing relationships are important. It is the role of a Medical Secretary to provide a link between the staff and patients in various sites while acting as a representative for both parties.
The NHS / Healthcare Medical Secretary role is often compared to a personal assistant, but the day-to-day of a medical secretary could not be further from the misplaced stereotypical view. They are expected to be inventive and decisive, rather than acting as a go-between. Regular contact with patients and their visitors means that considerate communication skills are valuable. Through calming patient concerns, handling sensitive situations and providing support when needed, medical secretaries often embody the spirit of the NHS. It is a demanding, responsible position.
Professionals based within a hospital will often work closely with a particular department or consultant, while medical secretaries based in a GP clinic will deal with a range of queries and appointments. While it is a varied position, managing consultants’ correspondence, liaising with staff and patients to deal with inquiries and make appointments are common tasks. Organisational and people skills are invaluable to help maintain the high standards of the NHS.
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