We don’t know about you but we find it odd to think of a hospital like a hotel but then you never consider how much goes into the running of a hospital, do you? Hotel Services are an essential part of the Non-Medical/ Non-Clinical Team within the NHS/ healthcare organisations and get involved in a great deal of multi-disciplinary roles including laundry, cleaning, housekeeping and potter jobs to name but a few. They also provide accommodation for both staff and visitors at certain hospital facilities across the country.
A role in the Hotel Services team within an NHS Trust requires individuals who are interested in running an efficient service and maintaining high levels of customer satisfaction. In some cases, they may have to deal with conflict resolution, whether that be dealing with patient/ visitor complaints or dealing with disagreements between staff. On some occasions, the team may manage relationships with external business partners and get involved in hiring out conference facilities within their specific NHS Trust.
To get a role within the Hotel Services Department there are opportunities to join with little to no previous experience from ages as young as 16 and learn on the job. That being said, employers tend to look for good numeracy and literacy skills in potential Candidates. Alternatively, college courses such as Hospitality or Catering would be beneficial for anyone interested in pursuing a career in Hotel Services within the NHS. Work-based training is sometimes offered and employees are often encouraged to do more training as opportunities arise in Management positions.