Ensuring that communication lines are open, appointments are managed and queries dealt with are just some of the tasks that make administrative support important. The effective running of the NHS is dependent on these staff, whether they are behind the scenes or in public facing roles.
Administration work requires organisation, communication and the ability to manage simultaneous tasks. While handling data, documents, calendars and queries is a daily requirement, the role involves much more. Admin staff regularly coordinate people and more senior positions will often include management, project responsibility and the supervision of junior staff.
Administrative jobs within the NHS / Healthcare industry have a particular sense of responsibility. Far from the tradition view of admin workers filing all day, it is a varied position that must react to demands as they come in and multi-tasking comes with the territory. Rather than dealing with the traditional enquiries found in a similar commercial position, it is possible to be involved in helping patients and visitors via phone or face-to-face. An admin role could be based in a hospital’s records department or at the front of a GP surgery and can incorporates a range of positions including ward clerks and medical secretaries.
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