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We are looking for a Technical Support Manager to take responsibility for day to day management of the IT Department. This will require day to day management and monitoring of both the Desktop Support and Service Desk teams.
As a Team Leader key responsibilities will include the following;
- Daily management of team against standard KPI's
- Oversight of the service desk call queue (2nd/3rd line calls) in a fast pace environment to ensure prompt response
- Collating management reports
- Management of rotas
- Identify service improvement
- Monitoring recently introduced tech bar which has been set up for users as a drop in centre for general IT queries
Must have previously worked within the NHS and possess excellent communication/customer service skills as well as experience of managing technical support teams.
This role will be full time on site and is to start as soon as possible.
Please note the successful candidate will be required to go through a DBS application.
Interviews planned for Tuesday 30th May via MS Teams.
Hybrid Role
No
Number Required
1
Rate
£300 per day
Duration
3 Months initially
Required Skills
Desktop Manager, Service Desk Management, Team Management, NHS
Standard Hours
37.5 hours per week
Start Date
ASAP
DBS Required
YES
About max20 Ltd
We are a 5* Google rated recruitment company dedicated to supporting the NHS and wider Healthcare market across the UK.
One of the reasons that max20 is different is that all our skills and efforts are devoted to the NHS and its Non-Medical contract, interim and project recruitment needs. This gives us a real wealth of experience, contacts, and understanding to call upon that we believe is unrivalled in our chosen field.
max20 are leaders in providing IT & Digital Project Solutions to the NHS and wider healthcare community across the United Kingdom. We develop, plan, implement and support sustainable solutions to improve healthcare outcomes. max20 is a constantly growing provider of healthcare project solutions.