Job Description

Medical

Scientific Equipment Coordinator

Location:
Harlow
Salary:
£28,000 - £34,000 Per Annum
Job Requirements/Description
CBRE Integrated Laboratory Solutions, part of Global Workplace Solutions, is a leading global provider of Scientific Support Services. We are recruiting a Scientific Equipment Coordinator to join the team located at one of our client sites to process and administer all work order requests, customer trouble calls and the Computerized Maintenance Management Systems (CMMS), and to define, procure and manage 3rd party contracts and vendors, and follow up as needed to assure customer satisfaction to work order requirements. This role will be part of the account-based team and have support, training, access to the EMEA CBRE Integrated Laboratory Solutions group network. Role Summary: * Receives all written and electronic customer work requests, verifies completeness of all entries, enters information into CMMS, issues work order ticket, determines appropriate supervisor, and closes work orders upon completion * Communicates with requester to determine total scope of work and priority of the work to be performed. Keeps requester apprised as to the status of the work order until completion * Administers the preventative maintenance tracking and documentation programmes, assigns, and distributes the work to the appropriate supervisor, reviews scope and frequency of assignments with the supervisor and makes changes where required * Acts as a contact / liaison between O&M staff and the requesting department for the planning and scheduling of work performed by the O&M site team * Generates and provides management reports on topics tracked such as overtime, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction * Attends daily / weekly meetings with management to develop the next day's / week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders * Assists with coordination and recommendation of the use of outside services when outside labour is required to execute jobs * Negotiates contracts with suppliers on price, lead time, quality and service for multiple services and commodities; Uses existing national / regional agreements when and where possible to ensure effective leveraging of spend and rationalisation of the supplier base, working with corporate sourcing team to ensure consistency in all major subcontracts * Manages these local / regional / global supplier relationships for improvements / changes to materials and services, price changes, marketing changes, processes, and other supplier changes that can affect the expected level of customer support * Works with sourcing team and Account Management regarding third-party labour and material suppliers to improve processes and resolve issues * Issues monthly reports to corporate sourcing detailing results of all cost reduction, avoidance, and process improvements * Conducts quarterly and annual supplier performance reviews, score-carding suppliers' performance using and following company policy and procedures * Responsible for Key Performance Indicators (KPI) as per supplier quality and performance requirements, and endeavours to attain minimum supplier diversity per Pharma Services Account requirements and corporate requirement Experience Required: * Experience within the Laboratory Instrument Support sector * PC literate in Microsoft packages (Word, Excel, PowerPoint etc) Desirable: * Pharmaceutical / Regulated working background * CMMS / Financial systems experience
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