Job Description


Graduate Customer Care Associate

£35,000 Per Annum
Job Requirements/Description
Job Title: Graduate Customer Care Associate Location: Remote Salary: £35k basic salary REF: J11023:LON Sector: IT/Pharmaceuticals Our client is an award-winning enterprise and B2B marketplace that is changing the way Resourcing & Development outsourcing is conducted. They provide solutions that boost scientists’ productivity by removing administrative tasks and delays associated with external service providers, enabling scientists’ to accelerate breakthrough discovery. Currently implemented at some of the world’s largest biopharma organisations, our client’s solutions have paved a market leading position, saving thousands of hours for scientists and operations and millions in cost savings for their clients around the world! Raising nearly $70million dollars from top venture funds in previous years, our client remains passionate about building transformative software solutions, and are now seeking skilled and hard-working graduates to join their business. With headquarters in California and employees working across the US, Europe and Asia, successful candidates will be joining a real global enterprise that continues to grow at an exciting rate! Graduate Customer Care Associate Requirements: Educated with a Life Science degree Minimum of 1 years’ experience working in a customer facing role (including but not limited to customer service, customer success or technical support in the SaaS or life science industries) Proficiency using Salesforce and JIRA is desirable Strong verbal and written communication skills Attention to detail, and the ability to work simultaneously on multiple priorities Familiarity with biopharma operations, drug discovery and development and the R&D outsourcing market desirable Passionate, with some software technology skills Graduate Customer Care Associate Role: Gain a comprehensive knowledge of the company offering, eventually becoming an expert on the products in order to train users on newly released features Onboard new users and provide them continuous training and support as they become regular users of the company SaaS platform Provide support to requesters and providers in a timely manner, with a high quality and customer centric approach Troubleshoot bugs and escalate depending on level of disruption, you will then handle these escalations and assist in cross-functional issue resolution Manage multiple support related workflows, such as inbound inquiries and order changes, updating the CRM system when appropriate Proficiently use the CRM system (Salesforce) to document and track all ticket resolutions and customer interactions Work cross-functionally to improve the product, based on feedback from the customers Graduate Customer Care Associate Package: A competitive basic salary of £35,000! Remote working (this role is and will remain remote, so location isn’t limited!) Excellent progression, learning and development potential Company laptop and mobile Pension scheme Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website
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