The Business Manager has a pivotal role in working with the Chief Nurse and Senior Utilisation Management Team on strategic business priorities on behalf of the Trust, with a particular focus on UEC (Urgent & Emergency Care), clinical and analytical programmes of work.
The post holder will provide specialist knowledge and expertise in UEC (Urgent & Emergency Care), business planning and governance, with a deep understanding of clinical and operational process locally and nationally across health and care.
They will oversee the effective management and planning of a range of clinical and analytical projects, whilst ensuring activities and services are planned and managed effectively to ensure successful delivery. They will also design and implement appropriate systems and processes to capture and report on project delivery and assurance.
The Business Manager will be politically astute, a problem solver, with effective communication and influencing skills, and has the ability to translate conceptual or complex information into a simple and understandable design or narrative that can be understood by a broad range of stakeholders.
With the ability to work independently and collaboratively at all levels, they will be able to work quickly and proactively in response to changing demands and multiple priorities, and operate in an agile manner to ensure priorities are managed and work programmes delivered
Main Duties & Responsibilities:
· Provide strategic and insightful business management approaches, supporting organisational and system-wide strategies and delivery against UM Unit, Clinical office and corporate objectives.
· Ensure delivery of priorities set out in the Trust's Business Plan where they relate to clinical and analytical aspects by providing coordination across Trust's functions to achieve shared objectives, developing joint solutions and workplans.
· Respond to local and national funding opportunities by conducting research, analysis and development of bids and plans as directed and required. Then turning bids into viable workplans that can be delivered at pace and scale.
· Lead and contribute to major organisational projects, developing and executing solutions, managing risks and issues, and finding proactive resolutions and implementing escalation processes where appropriate.
Governance and system engagement
· To manage and co-ordinate a full range of stakeholder meetings and events as required, notably with UEC placed-based teams, the UEC Transformation team, and associated sub-groups.
· To provide and receive highly sensitive, or contentious information and deliver such communications to a wide range of audiences using tact and diplomacy in management of this information in order to overcome resistance and achieve co-operation and agreement or provide reassurance. This includes information for presentation to Board Committees, understanding decisions taken and providing feedback.
· To establish and proactively maintain constructive relationships with a broad range of diverse internal and external stakeholders and groups, including senior staff in the NHS (at local, ICS, regional and national levels) and partner/supplier organisations.
· To participate in relevant internal and external working groups/projects, services, and initiatives to provide information and expertise and effectively motivate others to improve services.
· To work in collaboration with others and as part of cross-directorate teams to deliver successful outcomes.
· To coordinate engagement with senior leads locally and ensure awareness of Trust's strategy and business plan, portfolio and programmes, including ensuring appropriate communication of audits/requests as required.
· Work closely with the Chief Nurse to oversee running of the clinical office and associated activities, including running business and team meetings, compiling, and tracking progress against joint workplans and addressing issues that arise.
· Oversee resource requirements across the UM Unit and Clinical and analytical offices to ensure the right level of support is available for internal and external programmes
· To provide timely and accurate written reporting, with information presented in a suitable format for the relevant audience. To contribute to detailed reports offering specialist advice.
· Ensure that accurate minutes and actions are recorded, followed up and reported, including ensuring Terms of Reference are produced and communicated, and that these are reviewed in line with best practice and proposed changes escalated to the Chair as required.
· Provide oversight and support to the UM Unit PSO and diary managers where required to ensure efficient use of resources, troubleshoot problems and provide a professional externally facing service to stakeholders.
· To identify development needs for others and enable opportunities for others to apply their developing skills, behaviours and knowledge.
· Provide programme and project management support as directed to ensure delivery, leading agreed projects as required
· To review and monitor the operational budgets in terms of expenditure and develop financial projections, reporting to the Chief Nurse.
· To use financial systems to manage invoices, purchase orders and payments and keep effective financial records and ensure that these are fully understood across teams with accurate input received on forecasts.
· Under the direction of the Directors and finance leads, support any contract negotiations with external suppliers to deliver best value and ensure procurement and contractual terms are adhered to in a transparent manner.
· The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
· The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Directorate and or the organisation.
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