The main focus of the role will be to provide a single point of contact for patients, families and the public who wish to raise complaints regarding the care, treatment or services delivered by the hospital. Previous experience of complaints handling is essential.
On a day to day basis, the successful candidate
* will be able to manage his/her own work load and work on their own initiative with minimal supervision
* able to demonstrate experience of communication with service users/general public and working with staff of all grades.
*able to provide advice and support to patients, families and the wider public
*Knowledge and/or experience of PALS and other forms of patient feedback
*Experience in information collection, collation and reporting and the development and use of databases
*Excellent organisational skills, self-motivated and ability to meet deadlines
*An understanding of the general principles of Health and Safety
An ability to deal with potentially complex and/or distressing situations and the ability to deal confidently with conflict.
We are a 5* Google rated recruitment company dedicated to supporting the NHS and wider Healthcare market across the UK.
One of the reasons that max20 is different is that all our skills and efforts are devoted to the NHS and its Non-Medical contract, interim and project recruitment needs. This gives us a real wealth of experience, contacts, and understanding to call upon that we believe is unrivalled in our chosen field.
max20 are leaders in providing IT & Digital Project Solutions to the NHS and wider healthcare community across the United Kingdom. We develop, plan, implement and support sustainable solutions to improve healthcare outcomes. max20 is a constantly growing provider of healthcare project solutions.