Job Description



£15 per hour
Job Requirements/Description

Service Desk Analyst required for a 3 month contract based in the Merseyside area with the following skills:

The provision of first, second and third line user and system support covering corporately-approved technologies used at the desktop within IM&T Services customer departments and directorates.

The candidate will be expected work on the Service desk providing efficient and professional service to the end users.

The IT Support Team forms part of the overall Operational IM&T Support team and services approximately 1,500 users who generate 100+ Daily support calls.

The candidate plays a supporting role within the structure to ensure customer Service Level Agreements are met. 

The response to and resolution of incidents involving information systems and related equipment used at the workplace.

The provision of assistance to users to enable them to make effective use of such systems and equipment.

Essential skills/Experience

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