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Career Advice

What should I expect when starting a new NHS Non-Medical/ Non-Clinical job?

Although Non-Medical and Non-Clinical NHS jobs have a lot in common with the same types of positions in other public and private sector organisations, starting a position within the National Health Service brings a number of unique factors. Many of these are down to the sheer scale of many medical facilities and the diverse range of personnel that can be found on each site – sometimes it may feel like you are seeing a few new faces every single day! However, the most important thing to do is remember that working for the NHS is like no other place that you may have worked at before, and embracing these changes should put you on the pathway to a rewarding and enjoyable Non-Medical NHS career.

Meet and greet

The majority of NHS hospitals and clinics are made up of a number of different departments, and your new role may involve dealing directly with a number of these – this will involve getting to know a lot of people very quickly! As an example, an IT support engineer could potentially be called to any part of a hospital at any given time. The good news here is that there will probably be other people in the same position as you. Every NHS trust has its own distinctive name badge, and it is vital to keep this on at all times for both security and ‘meet and greet’ reasons.

Be prepared to meet patients

Without a doubt, the patients are the most important part of the NHS, and Non-Medical and Non-Clinical staff may still come into contact with them on a regular basis. A receptionist will be the first point of contact when patients enter a hospital or clinic, and other support workers will often get a friendly ‘hello’ from patients at the very least. Patients will always be in varying emotional states due to the nature of a hospital’s activities, so anyone working within a healthcare facility needs to be sensitive and considerate of their needs. There is a world of difference between customers in a retail store and someone dealing with a bereavement or other distressing news.

Keep in touch with message boards/intranet pages

You may have originally been drawn to a Non-Medical or Non-Clinical NHS role by opportunities for career progression and professional development, and it is often the case that internal message boards and the hospital intranet are a great way of finding out about new vacancies and vital training courses. These facilities are also used for a wide range of social communications, and if used properly they can be an excellent way of fitting in to daily life within your new NHS-based place of work.

The scale of the facilities and the mentality of patients and their families can make for a new experience for most people entering the NHS for the first time. By being prepared for both these factors and keeping an eye on any internal message boards for the latest news, you can start your NHS career on the right foot.

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