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Healthcare Community Life

8 Quotes about the Vibes of Life in the NHS

Working in the NHS can be tough especially now when our health system is facing critical comments from different analysts and trying to overcome the financial pressures. Nevertheless, the NHS professionals are behaving like true heroes fighting against all the difficulties and delivering the best care to the nation. One of the warriors we had an opportunity to meet is Matthew, Business Intelligence Manager at a CCG in the Midlands region. He explained to us his pathway in the NHS and shared his views on working for the 5th biggest employer in the world.

“I had family connections to the NHS”

Almost everyone has a family member or a friend who is proud to be a part of an incredible system that provides care for everyone and anyone. Matthew was no exception – his father worked as a Project Coordinator within the IT department. Personal experience and family connection to the NHS helped to create the right attitude to the healthcare sector and to start regarding it as a possible sphere to land in.

The healthcare sector attracts a certain kind of person. “You have a personal admiration for the sector finding generally excellent service in mine and my family members’ experience”

“One weekend I left home, went for the interview – got it”

Coming out of high school, the future Business Intelligence Manager did not have plans to work in the NHS, but preferred working as an advisor in the motor industry. That was his passion at that time 

Once Matthew had completed college with a diploma in Computing, Communication and Problem solving skills, he filled in a traditional application and passed a tough interview consisting of every senior manager within the department. He took a role as Project Coordinator within the IT department working on Choose and Book, Direct Booking and Electronic Transcription of Prescriptions (ETP). And that’s when his journey began…

“I worked for 10 NHS organisations in commissioning support”

Within the NHS one can find a long-term career, always being able to find a new challenging role.

Matthew managed to rapidly progress at a relatively young age. He got his first management role as Project Manager after 2 years of working in the NHS. Later he moved to a commissioning support organisation still within the NHS, where his energetic attitude and much required hard-work ethic led to the promotion, even twice! Matthew became the Senior Account Manager.

Within 7 years Matthew had worked for 10 different NHS organisations in commissioning support and in 2014 he took a role as a Business Intelligence Manager. At the moment he works for 2 CCGs and widely collaborates with a third one.

“Keeping skills up to date and being prepared to bring levels up”

We discussed with Matthew what helped him to achieve his career progression. He underlines the importance of “being dynamic” and accepting a challenge “to work on national projects”, it is essential to experience working from both sides: in Providers (Hospitals) and Commissioners (CCGs). Matthew also highlights the requirement to manage expectations as the key to success. Finally, it is crucial to stay pro-active and improve the skills and knowledge when working within the NHS.

The outcome you can expect is “getting into the next role” and landing a long-term career opportunity.

“Expect a time of stability…”

Take the opportunities for progression. According to Matthew, progression is available when new issues arise and if you are prepared to take upon yourself more responsibility – go after new opportunities. Sometimes it is normal to see a period of stagnation, which is better to be referred to as the “time of stability”.

A typical day of Business Intelligence Manager would include responding to data queries and requests of colleagues, meetings with providers, A&E 4 hour performance, work in supporting CCG money saving programmes and many more tasks.   

 “Ability to make and maintain good relationships is essential”

According to Matthew, the very nature of working in the NHS means “massive requirement for communication”. Once you work in the NHS – get ready to deal with a variety of people from GP’s to Executive Directors. Networking and maintaining good relationships will become a part of your job in any NHS organisation as there are a lot of people involved and Matthew assured us “you’ll need to work with them again” even if you move to another branch. Negotiating and managing expectations can help you to organise your work and deal with unrealistic demands.

 “We really support each other”

Working under pressure can be challenging and requires a positive attitude and support from your peers. “External criticism of the Service is hard to bear as it’s the only service that takes on such risk and patients with extremely difficult prognoses”.

As a real team, people in the NHS converge together facing the difficulties. “Great comradery” – that is how Matthew describes his working atmosphere.

“I am working hard for something I believe in”

Staying committed and struggling to transform and improve services help Matthew to deliver the best results. As he correctly mentioned, “the NHS is a club which we all at a point in our lives need”. Therefore, the right people with the right skills can really make a difference for our national health service. “Whilst I don’t have the skills to make a clinical difference, my work may have a benefit to the way the system works”

Would you like to become a non-medical professional who improves the quality of health and care? Start today and search for your new role!

Written by Tatiana Prichislenko, Marketing Manager at GoToJobBoard.


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